Vietnam's tourism industry is growing strongly, the need for human resources in tourism operating in international standard hotels and restaurants is in short supply and how do businesses recruit, what do students need? This is the purpose of the Business Exchange between Van Hien University and Hoi An Bel Marina Resort: Sharing the panorama of the tourism service industry, pointing out the importance of the human factor and sharing best practices. Practical solutions for students to orient their future development.
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The business exchange session had Mr. Robert Menzies - General Manager of Hoi An Bel Marina Resort, an expert in the field of Hospitality in Asia with more than 30 years of experience and nearly 100 students majoring in Hotel Management.
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At the exchange, Mr. Robert Menzies used the Japanese market as an example to show the development trend of the current tourism service industry. Customers are starting to have a need to personalize their travel experience, like to book using apps and increasingly trust online reviews are the main "demand" trends. At the same time, the "supply" of the market is also changing a lot. Automate processes, bring robots into service. According to him, market changes in technology are but not the deciding factor. Hotels still need to provide the best service possible. He shares the characteristics that cannot be replaced in the service sector: people: understanding customer needs, dedicated service, communication and most importantly, attitude.
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The exchange was meaningful and useful. Mr. Robert Menzies gave sincere advice to young students of the Faculty of Tourism who are about to enter the service sector, with an overview, in-depth knowledge and experience. the actual experience he went through
Some photos of the exchange session
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